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1. Please write to us on firstname.lastname@example.org in case you wish to cancel your buy order or sell order. However, we will not be able to cancel an order if the shipment is already in transit.
2. To replace products that are damaged in transit or in case a wrong product is delivered, please contact customer support by email and on whatsapp on email@example.com +91 8920030200 within 24 hours of delivery. A pre-owned game will not be eligible for return towards minor transit box damage. Brand new products will not be eligible for return if the manufacturer packaging has been opened. In present we have no refund policy but in future we will give the facility of refund.
We provide refund only in case of non availability for the same product for replacement and for following conditions :
3. All Pre-owned games carry a 7 day replacement policy from the date of delivery. All our Pre-owned discs carry our stamp to facilitate easy returns in case of any issue and to avoid fraudulent claims. No replacement shall be entertained if the stamp is tampered with. Only the discs containing our stamp will be eligible for replacement under any circumstances.
4. In the event of replacement of product due to non functionality, you can send it through the courier and you can self deliver to our address (mentioned in about us) and the product received will be tested and a replacement will be provided subject to no physical damage on the product and also its satisfying the policy defined in point no.3. No replacement will be provided if the product is in perfectly functional condition and the same will be returned back to the user after the payment of necessary shipping charges for both sides.
5. Pre-owned hardware comes with our warranty mentioned in description from our end from the date of delivery. In the event of any issue occurring in the product, the same has to be informed to us immediately to process for servicing. If an issue is noticed within 3 days from the date of delivery, the product will be replaced. If an issue is noticed after 3 days and before the period of warranty, You have to bring the product and invoice to our address and you can send it through any courier service to our address (mentioned in about us) , after getting the product ,the product will be serviced through us and will be sent back to the user, the user will have to bear with us for the time period taken by us to service and fix the product. Warranty becomes void in case the product has physical damage or repaired or the warranty seal is tampered with.
6. Warranty claims for brand new hardware which come with manufacturers warranty (details if mentioned on the description of the product) will have to be claimed directly with authorized service centers of the manufacturer.
7. A processing fee of 4% including taxes will be charged on cancellation of prepaid orders with payment method as Razorpay payment gateway before dispatch. In case the product cannot be dispatched due to a fault of JVG ELECTRONICS (Eg. Out of Stock), then this fee would not be charged.
8. Any request for cancellation of orders once dispatched shall not be entertained.
9. We provide refund only in case of non availability for the same product for replacement and for following conditions :
10. Please allow up to 10 working days for your refund to be processed.
11. Refund would be processed directly to the original mode of online payment and cannot be refunded to alternative modes of payment.